Some of our services will be closed for the public holidays around Christmas and New Year.
Details on opening hours
We introduce water restrictions when the levels in our supply rivers become too low to pump and we can no longer keep our storage dams full.
Sometimes we have different towns on different levels of water restrictions, depending on the situation at each of our supply rivers.
Our water restrictions system is guided by our Drought Contingency and Emergency Response Plan(PDF, 2MB) .
To find out more about our water restrictions system, see our FAQs.
Refer to the following tabs to find out what you can and can't do at home during each level of water restrictions.
* If your house is an even number, you can water on the even days of the month. If your house is an odd number, you can water on the odd days of the month. Outside water use is not permitted on the 31st of the month.
Watering gardens and lawns:
New turf:
Cleaning vehicles, boats and outboard motors:
Swimming pools:
See our swimming pool fact sheet(PDF, 439KB) for more information
Cleaning driveways, paved areas, windows, walls and hard surfaces:
Garden ponds:
Fountains:
See our Turf Fact sheet(PDF, 370KB) for more information
Cleaning driveways, paved areas, windows, walls and hard surfaces
For trades such as roof cleaners, driveway cleaners, window washers and painters, see business water restrictions
Garden ponds
Fountains
Topping up garden ponds is only permitted with a watering can or bucket
There is a total ban on the use of fountains.