We hold 12 licences issued by the Environment Protection Authority (EPA) to regulate the operation of our sewage treatment plants and associated sewerage systems.
Each licence includes specific monitoring and compliance conditions. Most of the conditions relate to the quality of treated effluent being re-used or released into the water cycle.
We are obligated under the Protection of the Environment Operations Act 1997 to publish monitoring data collected as part of our environment protection licence requirements within 14 days of the results being available.
To view the EPA Licence, monitoring data collected by us under environment protection licence requirements, or information regarding licensing conditions and compliance for a specific sewage treatment plant, please click the corresponding link below.
Requests to provide data collected under our licences can also be sent to [email protected]
We have developed pollution incident response management plans for all our sewage treatment plants.
Each plan outlines:
In the event of a pollution incident, we communicate with our customers and the community via door knocks, letterbox drops, radio announcements, warning signs and media releases where appropriate.
For any operational faults or incidents involving our water assets, please contact our 24-hour faults and emergencies line on 1300 133 455.
Pollution Incident Response Management Plan - Summary(PDF, 870KB)