FAQs

Report a missed bin collection, or if your bin has been stolen

Let us know if your bin is broken and needs replacing

Residential and rural residential households are entitled to three bins.

These include:

• 1 x red bin for general waste
• 1 x yellow bin for recycling, collected fortnightly
• 1 x green bin for garden organics waste, collected fortnightly

Rural areas will have:

• 1 x red bin for general waste
• 1 x yellow bin for recycling, collected fortnightly 

Yes. You may have additional general waste, recycling and / or garden organics waste service if required (fees apply). Please contact us to discuss your individual needs further. 

If you reside in the green waste collection zone you will have all three bins, as included in your rates.

If you live in a rural area you will have a red and yellow bin only.

Yes, you will need to speak to your strata or property manager to arrange this.

Fees and charges for domestic waste services are set annually as part of our fees and charges. These are placed on public exhibition for community feedback during May each year, with any changes to charges coming into place from 1 July each year.

Charges for domestic waste services cover the costs we incur for processing recyclable material and kerbside collections..

See our current fees and charges.

The Local Government Act requires Council to levy a domestic waste charge on all rateable properties where the service is deemed available, including vacant land.

The charge, applicable to vacant land, is designed to meet a proportion of the administrative and fixed costs associated with the provision of a domestic waste service.

The State Government implements a waste and environment levy on all landfills to drive innovation in waste management and deliver improved environmental outcomes.

This levy aims to reduce the amount of waste being disposed to landfill and promote recycling and resource recovery. The levy increases each year and is set by the State Government.

All the waste you place in your bins is collected and taken to a landfill, so it attracts a levy.

When you take a load of rubbish to the tip this is additional waste that has been generated and not collected during the weekly kerbside collection service. As a result, the levy applies.

Items that can be re-used and sold through the tip shop does not attract the waste and environment levy. Items that are not disposed of in the current landfill cells are stockpiled and removed from the site. For example, scrap metal, whitegoods, concrete bricks and tiles, batteries, gas bottles, chemicals, motor oil, tyres, E-waste, do not attract the levy.

Other exemptions also apply in respect of approved charity organisations, community service waste (Clean Up Australia Day waste), liquid waste, ash residue, dredging spoil and waste from a natural disaster or biological outbreak.

Garden waste that is delivered to a Waste Management Centre (Tip) is required to be processed.

Fees and charges for our Waste Management Centres, or Tips, can be found in our Waste Services Fees and Charges Guide(PDF, 3MB).