Pay my water account

Step 1.Find your reference number

Look for the account number on the top right hand side of the account. You will need this when you go to pay

Step 2.Go to our online eservices portal

Online eservices portal

Note: If you receive an error message when making a payment and are using a VPN, you will need to turn off your VPN for the payment process and try again

Step 1.Complete the form

Download and complete the Water account direct debit request form(PDF, 470KB)

Step 2.Return the form

Return the form to us by one of the following methods;

• Email – [email protected]
• Mail – MidCoast Council, PO Box 482, Taree NSW 2430
• In person – at a Customer Service Centre

Step 1.Contact your financial institution to set up

Contact your bank, credit union or building society to make an online payment from your debit account. 

Step 2.Use the BPAY biller code 

The biller code for your water account is 351239 

The reference number for your property can be found next to the BPAY logo on the bottom left-hand corner of your water account. 

Step 1.Call 1300 858 977

To make a payment using a credit card 24 hours a day, seven days a week, and select option 2

Step 2.Have your customer reference number handy

You will need your customer reference number ready to complete your payment

Phone payments are handled by an automated phone service. Please note you will be liable for a merchant service fee